Guest Relations Officer Job in Nairobi Kenya

Position: Guest Relations Officer

 

Location:  Nairobi
 

Salary: Negotiable
 

Reference No: TRH3405/16
 

Availability: Immediately

Job Description: Are you that outgoing Guest Relations officer that will make clients feel at home and guarantee their contentment? 

Can you be that person to furnish clients with above-and-beyond service that will ensure a memorable and genuine experience?

Our client a restaurant located along the Northern By pass is looking to hire a GRO who will sponsor a helpful image of the restaurant by honoring guests’ requests and achieving high levels of guest satisfaction, engagement and marketing activities.
 

Duties and Responsibilities

·        Give  warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

·        Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.

·        Ensure and provide flawless, upscale, professional and high class guest service experiences

·         Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery

·        Handling guests' mails and messages, and answering phone calls.

·        Attend daily briefings and relevant departmental and interdepartmental meetings.

·        Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to

·        Examine activities logbook, assign tasks appropriately and implement control schedule daily

·        Co-ordinate with housekeeping for clearing of room

·        Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

·        Carrying out marketing both online and offline

·        Promote all amenities, conveniences and programs offered

·        Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Qualifications

·        A minimum of 2 years proven working experience as guest relations manager and marketer

·        BS degree in hospitality management, business administration or related field

·        Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques

·        Hands on experience with guest relationship management software

·        Proficiency in English, multilingualism will be considered an asset

·        Guest service orientation and drive

·        Excellent problem resolution skills along with outstanding communication and active listening skills

·        Ability to work flexible hours

·        Highly responsible and reliable with a professional presentation

If you think you are the person we are looking for, kindly send your CV and cover letter to angeline@therecruitmenthub.co.ke