Kenya Airways Regional General Manager (Central Region) Job Vacancy

Kenya Airways, the Pride of Africa

 

Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world. 

At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. 

And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
 

Kenya Airways is seeking to hire:
 

Position Ref No: IRC39023
 

Position Title: Regional General Manager Central Region
 

Brief Posting Description: To manage the sales and services establishment in accordance with the Company Strategy and respective Region’s Commercial targets, in order to optimize Market share, Turnover and Cost Margin
 

Detailed Description
 

External Relationship Management
 

• Manages and safe guards external relationships of the Company:

• Officially represents Kenya Airways
• Safeguards all legal obligations of the Region
• Facilitates air political discussions, where applicable.
• Ensures effective relations with stakeholders: staff representatives, local authorities, embassies etc.
• Builds and maintains relationships with key clients.
• Organizes client events in order to motivate, network and provide product familiarization.
• Ensures optimum and effective steering of suppliers.

Steering Team
 

Leads & manages the Region within the local HR policies - in order to enhance performance and to increase staff satisfaction:

• Ensures parity with regard to HR-management and conditions of employment within the Region for Commercial Sales, Airport Services, Maintenance and Cargo.
• Selects and appraises staff in line with HR Policies and Procedures.
• Steers and motivates all teams to maximum levels of quality and productivity.
• Leads staff through target setting, guidelines and coaching.
• Safeguards staff development by adequate training & guidance.
• Monitors staff satisfaction and develops and executes improvement action plans.
• Ensures swift and effective interaction with all departments.

Internal Processes
 

Manages and safe guards internal processes of the Company:

• Ensures effective and accurate administration  (social, legal and fiscal).
• Ensures that an up to date Emergency Response Plan is in place and that the Region staff are trained accordingly.
• Ensures good relations with various Business Units, namely, Airport Services, Marketing & Cargo etc.

Business Plan & Management Information
 

Defines, develops, coordinates and steers implementation of the Commercial Sales Business Plan:

• Sets out Commercial vision and strategy, and tactics (including setting Key Result Regions) for all commercial sales activities in the Region resulting in a 1 to 3 yrs Commercial Sales Business Plan.
• Implements the Commercial Sales Business Plan.
• Defines corresponding Key Performance Indicators & provides timely and relevant information supporting the monitoring and steering.
• Ensures reliable and timely forecast of passengers, yield and cost (prognosis) drawing on reliable, accurate Management Information.
• Develops and implements new structures and key processes within the Region
• Ensures transparency, flexibility and control of the Region cost items.
• Guides and steers quality of business analysis.

Commercial Activities
 

Leads the Region to contribute to the commercial sales targets: e.g. revenues and margin maximization, profitable market share growth

• Defines sales strategy (all channels) and targets in coordination with Head of Sales and Marketing in line with the Company strategy.
• Manages Commercial sales communication plan based on available marketing budget.
• Analyses product and recommends improvements / adjustments on schedules, service on board and on the ground (passenger handling).
• Evaluates business potential of existing and new markets.
• Monitors changing market needs and steers, adapts commercial policies accordingly.
• Contracts top agents and Corporate accounts and closely manages those contracts.
• Ensures margin optimization of product developments.
• Monitors and reports on competitors activities.

Initiates pricing and capacity strategies based on revenue forecast, commercial sales objectives and central revenue management steering:

• In liaison with Revenue Management, manages the revenue management process and defines for the Region the overall pricing policy and structure in accordance with central guidelines and requirements.
• Monitors results, execution and steers revenue management policies.

Communication

 
Leads & manages the Region in order to enhance performance, increase customer satisfaction and to increase staff satisfaction:

• Ensures good communication/co-operation with Kenya Airways partners.
• Steers and motivates all teams to maximum levels of quality and productivity.
• Communicates effectively with customers and staff

Minimum requirement

• University graduate
• 8 years of work experience in Sales/Marketing/Revenue Management, of which 4 years are at a management level within the airline industry

If you meet the above requirements, please apply through our website via  

https://www.kenya-airways.com/global/About_Kenya_Airways/Careers/Careers/

Deadline for application is 31st May 2016