Debt Collection Officer Job in Kenya

Debt Collection Officer
 

Requirements

• Degree / Diploma in Accounts, Finance, CPA or any business studies.
• Overseeing a portfolio of outstanding Accounts
• Chasing and recovering outstanding debt
• Dealing with customer queries
• Negotiating payment plans with customers
• Working to targets
• Allocating payments received accordingly
• Working with the customer to reduce arrears

·         Updating the company database on a regular basis

·         Actively engage and build trust with customers providing advice appropriate to their circumstances

·         Negotiate with customers in difficulty on how best to bring their accounts up to date or agree a suitable repayment plan that works for both the customer and the business.

·         Willing to actively review and improve the collections processes against business and customer measures from design to implementation.

·         Provide colleagues and customers with a professional and efficient service in an enthusiastic and knowledgeable manner at all times.

·         Maintain knowledge and understanding of all relevant policies and procedures, being compliant at all times.

·         Review and implement processes and procedures to improve productivity

·         Ensure best practice and compliance is adhered at all times

·         Ensure accounts are monitored and worked accordingly.

Starting salary is 30K plus commissions

All the applications with Job Title to be emailed to fortress.afric@yahoo.com  and fortified.afric@yahoo.com  by 30th May 2016